{"id":40,"date":"2025-12-23T09:32:04","date_gmt":"2025-12-23T08:32:04","guid":{"rendered":"https:\/\/www.soome.be\/?page_id=40"},"modified":"2026-02-02T14:19:27","modified_gmt":"2026-02-02T13:19:27","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.soome.be\/en\/conditions-generales-de-vente\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS OF SALE"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

General Conditions of Sales<\/p>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

Reference: 001 as of 02\/10\/2017<\/p>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\tThe present conditions of sale are entered into on the one hand by the company Ortho.be, SRL with a capital of xxx euros whose registered office is located at Chauss\u00e9e de Tournai(R-C) 52 box 1, 7520 Tournai, registered in the Trade and Companies Register under number 0794.180.669 hereinafter referred to as \u00abSRL ORTHO.BE\u00bb and on the other hand, by any natural person wishing to make a purchase via the website soome.be of \u00abSRL ORTHO.BE\u00bb hereinafter referred to as \u00abthe Client\u00bb.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
1. Purpose of the contract <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe purpose of these general terms and conditions of sale is to set out the contractual provisions between SRL ORTHO.BE and the Customer and the conditions applicable to any purchase made via the www.soome.be merchant site. The acquisition of a good or service through this site implies unreserved acceptance by the Customer of these terms and conditions of sale.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
2. Characteristics of items offered for sale <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe articles offered for sale are those that appear in the catalogue published on the website of soome.be. Each article is accompanied by a description prepared by SRL ORTHO.BE. The photographs in the catalogue are as accurate as possible but cannot ensure a perfect similarity with the item offered for sale, especially as regards colors, patterns and materials.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
3. Geographic Area <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe online sale of items presented on the site is reserved for buyers resident in Belgium, France, Germany, Greece, Luxembourg or Switzerland.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
4. Rates <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe prices shown in the catalogue are inclusive of VAT in euros applicable on the day of the order; any change in the rate may be reflected in the price of the items. SRL ORTHO.BE reserves the right to change its prices at any time, it being understood that the price shown in the catalogue on the day of the order will be the only price applicable to the Customer. The prices indicated include order processing, transport and shipping costs.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
5. Orders <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The customer places an order on the website www.soome.be. To purchase one or more items, you must follow the following ordering process:<\/p>

\u00a0<\/p>

  • Select items and add to basket<\/li>
  • Validation of basket contents<\/li>
  • Identification on the website or registration on the identification form with all the contact details requested.<\/li>
  • Acceptance of the General Terms and Conditions<\/li>
  • Payment confirmation<\/li><\/ul>

    \u00a0<\/p>

    The customer will receive an order confirmation email.<\/p>

    The customer will be able to view at any time during the ordering process the details of his order as well as his total price and correct any errors, before confirming it to express his acceptance.<\/p>

    SRL ORTHO.BE reserves ownership of the items until full payment of the order, i.e. receipt of the order price by SRL ORTHO.BE.<\/p>

    SRL ORTHO.BE reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. Any order implies acceptance of the prices and descriptions of the items available for sale.<\/p>

    SRL ORTHO.BE undertakes to honour orders received on the website only while stocks last.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    6. Basis of Payment <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Payment for purchases is made via:<\/p>


    \u2022 By credit card<\/p>

    - Paypal<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    7. Shipping and delivery times <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    The items are delivered in the manufacturer\u2019s pouch (without cardboard packaging) so that they can be delivered directly to your mailbox.<\/p>

    All orders placed on the soome.be website before 1pm Monday to Friday (excluding public holidays) will be prepared the same day and dispatched as soon as possible, subject to validation of payment.<\/p>

    SRL ORTHO.BE undertakes to deliver the orders placed by the Customer within the agreed timeframes.<\/p>

    The customer is required to check the good condition of the delivered items. Any anomaly found (missing item, damaged package, broken item, etc.) must be reported within 3 business days, to SRL ORTHO.BE, following receipt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    8. Withdrawal Period: exchange or return <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Not happy with a purchase from 100%? You have 14 days to think it over and send it back for a refund!\u00a0<\/p>

    Contact our Customer Service department, who will immediately provide you with all the information you need to return your item.<\/p>

    In accordance with Article VI.49 paragraph 1 of the Code of Economic Law, it is the consumer's responsibility to return the item (at their own expense) in its original packaging.<\/p>

    To assert your right of withdrawal, you must return the complete order (or desired item) in its packaging with the labels not detached, inside a solid cardboard suitable for shipping. Returned items already worn, incomplete, damaged or damaged (all products without labels or original packaging) cannot be taken back or exchanged.<\/p>

    To avoid any problems, we advise you to send your parcel using a tracking system (such as Colissimo). No trace of use should appear on the product you are returning.<\/p>

    ATTENTION: you will not receive a confirmation message to let you know that we have received your return. The refund will be made shortly after the return has been checked.<\/p>

    Withdrawal form to download<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    9. Privacy Policy <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tBy registering for our services and making purchases on the soome.be website, you agree and accept that SRL ORTHO.BE may store, analyse and\/or use the personal data submitted in accordance with the General Data Protection Regulation (GDPR, European Union regulation) and our privacy policy, which you can consult here.\n\nAt any time, you have the right to access, rectify, port, delete or limit the processing of your personal data. To do so, please send us an email to contact@soome.be\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Conditions g\u00e9n\u00e9rale de vente R\u00e9f\u00e9rence : 001 \u00e0 compter du 02\/10\/2017 Les pr\u00e9sentes conditions de vente sont conclues d\u2019une part par la soci\u00e9t\u00e9 Ortho.be, SRL au capital de xxx euros dont le si\u00e8ge social est situ\u00e9 au Chauss\u00e9e de Tournai(R-C) 52 bo\u00eete 1, 7520 Tournai, immatricul\u00e9e au registre du commerce et des soci\u00e9t\u00e9s sous le […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-40","page","type-page","status-publish","hentry"],"yoast_head":"\nCONDITIONS GENERALES DE VENTE - SooMe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.soome.be\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CONDITIONS GENERALES DE VENTE - SooMe\" \/>\n<meta property=\"og:description\" content=\"Conditions g\u00e9n\u00e9rale de vente R\u00e9f\u00e9rence : 001 \u00e0 compter du 02\/10\/2017 Les pr\u00e9sentes conditions de vente sont conclues d\u2019une part par la soci\u00e9t\u00e9 Ortho.be, SRL au capital de xxx euros dont le si\u00e8ge social est situ\u00e9 au Chauss\u00e9e de Tournai(R-C) 52 bo\u00eete 1, 7520 Tournai, immatricul\u00e9e au registre du commerce et des soci\u00e9t\u00e9s sous le […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.soome.be\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"SooMe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-02T13:19:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.soome.be\\\/conditions-generales-de-vente\\\/\",\"url\":\"https:\\\/\\\/www.soome.be\\\/conditions-generales-de-vente\\\/\",\"name\":\"CONDITIONS GENERALES DE VENTE - SooMe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.soome.be\\\/#website\"},\"datePublished\":\"2025-12-23T08:32:04+00:00\",\"dateModified\":\"2026-02-02T13:19:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.soome.be\\\/conditions-generales-de-vente\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.soome.be\\\/conditions-generales-de-vente\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.soome.be\\\/conditions-generales-de-vente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.soome.be\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CONDITIONS GENERALES DE VENTE\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.soome.be\\\/#website\",\"url\":\"https:\\\/\\\/www.soome.be\\\/\",\"name\":\"SooMe\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.soome.be\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"GENERAL TERMS AND CONDITIONS OF SALE - SooMe","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.soome.be\/en\/terms-and-conditions\/","og_locale":"en_GB","og_type":"article","og_title":"CONDITIONS GENERALES DE VENTE - SooMe","og_description":"Conditions g\u00e9n\u00e9rale de vente R\u00e9f\u00e9rence : 001 \u00e0 compter du 02\/10\/2017 Les pr\u00e9sentes conditions de vente sont conclues d\u2019une part par la soci\u00e9t\u00e9 Ortho.be, SRL au capital de xxx euros dont le si\u00e8ge social est situ\u00e9 au Chauss\u00e9e de Tournai(R-C) 52 bo\u00eete 1, 7520 Tournai, immatricul\u00e9e au registre du commerce et des soci\u00e9t\u00e9s sous le […]","og_url":"https:\/\/www.soome.be\/en\/terms-and-conditions\/","og_site_name":"SooMe","article_modified_time":"2026-02-02T13:19:27+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.soome.be\/conditions-generales-de-vente\/","url":"https:\/\/www.soome.be\/conditions-generales-de-vente\/","name":"GENERAL TERMS AND CONDITIONS OF SALE - SooMe","isPartOf":{"@id":"https:\/\/www.soome.be\/#website"},"datePublished":"2025-12-23T08:32:04+00:00","dateModified":"2026-02-02T13:19:27+00:00","breadcrumb":{"@id":"https:\/\/www.soome.be\/conditions-generales-de-vente\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.soome.be\/conditions-generales-de-vente\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.soome.be\/conditions-generales-de-vente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.soome.be\/"},{"@type":"ListItem","position":2,"name":"CONDITIONS GENERALES DE VENTE"}]},{"@type":"WebSite","@id":"https:\/\/www.soome.be\/#website","url":"https:\/\/www.soome.be\/","name":"SooMe","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.soome.be\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.soome.be\/en\/wp-json\/wp\/v2\/pages\/40","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soome.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.soome.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.soome.be\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soome.be\/en\/wp-json\/wp\/v2\/comments?post=40"}],"version-history":[{"count":14,"href":"https:\/\/www.soome.be\/en\/wp-json\/wp\/v2\/pages\/40\/revisions"}],"predecessor-version":[{"id":2074,"href":"https:\/\/www.soome.be\/en\/wp-json\/wp\/v2\/pages\/40\/revisions\/2074"}],"wp:attachment":[{"href":"https:\/\/www.soome.be\/en\/wp-json\/wp\/v2\/media?parent=40"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}