GENERAL TERMS AND CONDITIONS OF SALE

General Conditions of Sales

Reference: 001 as of 02/10/2017

The present conditions of sale are entered into on the one hand by the company Ortho.be, SRL with a capital of xxx euros whose registered office is located at Chaussée de Tournai(R-C) 52 box 1, 7520 Tournai, registered in the Trade and Companies Register under number 0794.180.669 hereinafter referred to as «SRL ORTHO.BE» and on the other hand, by any natural person wishing to make a purchase via the website soome.be of «SRL ORTHO.BE» hereinafter referred to as «the Client».

1. Purpose of the contract

The purpose of these general terms and conditions of sale is to set out the contractual provisions between SRL ORTHO.BE and the Customer and the conditions applicable to any purchase made via the www.soome.be merchant site. The acquisition of a good or service through this site implies unreserved acceptance by the Customer of these terms and conditions of sale.

2. Characteristics of items offered for sale

The articles offered for sale are those that appear in the catalogue published on the website of soome.be. Each article is accompanied by a description prepared by SRL ORTHO.BE. The photographs in the catalogue are as accurate as possible but cannot ensure a perfect similarity with the item offered for sale, especially as regards colors, patterns and materials.

3. Geographic Area

The online sale of items presented on the site is reserved for buyers resident in Belgium, France, Germany, Greece, Luxembourg or Switzerland.

4. Rates

The prices shown in the catalogue are inclusive of VAT in euros applicable on the day of the order; any change in the rate may be reflected in the price of the items. SRL ORTHO.BE reserves the right to change its prices at any time, it being understood that the price shown in the catalogue on the day of the order will be the only price applicable to the Customer. The prices indicated include order processing, transport and shipping costs.

5. Orders

The customer places an order on the website www.soome.be. To purchase one or more items, you must follow the following ordering process:

Select items and add to basket
Validation of basket contents
Identification on the website or registration on the identification form with all the contact details requested.
Acceptance of the General Terms and Conditions
Payment confirmation

The customer will receive an order confirmation email.

The customer will be able to view at any time during the ordering process the details of his order as well as his total price and correct any errors, before confirming it to express his acceptance.

SRL ORTHO.BE reserves ownership of the items until full payment of the order, i.e. receipt of the order price by SRL ORTHO.BE.

SRL ORTHO.BE reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. Any order implies acceptance of the prices and descriptions of the items available for sale.

SRL ORTHO.BE undertakes to honour orders received on the website only while stocks last.

6. Basis of Payment

Payment for purchases is made via:

• By credit card

- Paypal

7. Shipping and delivery times

The items are delivered in the manufacturer’s pouch (without cardboard packaging) so that they can be delivered directly to your mailbox.

All orders placed on the soome.be website before 1pm Monday to Friday (excluding public holidays) will be prepared the same day and dispatched as soon as possible, subject to validation of payment.

SRL ORTHO.BE undertakes to deliver the orders placed by the Customer within the agreed timeframes.

The customer is required to check the good condition of the delivered items. Any anomaly found (missing item, damaged package, broken item, etc.) must be reported within 3 business days, to SRL ORTHO.BE, following receipt.

8. Withdrawal Period: exchange or return

Not happy with a purchase from 100%? You have 14 days to think it over and send it back for a refund!

Contact our Customer Service department, who will immediately provide you with all the information you need to return your item.

In accordance with Article VI.49 paragraph 1 of the Code of Economic Law, it is the consumer's responsibility to return the item (at their own expense) in its original packaging.

To assert your right of withdrawal, you must return the complete order (or desired item) in its packaging with the labels not detached, inside a solid cardboard suitable for shipping. Returned items already worn, incomplete, damaged or damaged (all products without labels or original packaging) cannot be taken back or exchanged.

To avoid any problems, we advise you to send your parcel using a tracking system (such as Colissimo). No trace of use should appear on the product you are returning.

ATTENTION: you will not receive a confirmation message to let you know that we have received your return. The refund will be made shortly after the return has been checked.

Withdrawal form to download

9. Privacy Policy

By registering for our services and making purchases on the soome.be website, you agree and accept that SRL ORTHO.BE may store, analyse and/or use the personal data submitted in accordance with the General Data Protection Regulation (GDPR, European Union regulation) and our privacy policy, which you can consult here. At any time, you have the right to access, rectify, port, delete or limit the processing of your personal data. To do so, please send us an email to contact@soome.be